Writing
Measuring trust in AI products
Last Saturday, I had the chance to listen to Waymo's Head of Insights during my mentoring group. Her talk about cross-touchpoint trust within AI services got me...
Inspiration
I was about to fall. My forearms were on fire and the Route Isaac Walk was beating me for the third time. I'd been climbing for a year, but this blue-tagged bas...
Data storytelling
Over the years, I've been gathering photographs, fragments of inspiration from books, exhibitions, and even city streets about data visualisation. These artifac...
Presenting Research
A practical guide born from introducing research practices into a development cycle. This piece tackles the often-overlooked challenge of communicating research...
Offboarding best practices
An exploration of the peak-end rule and why the way users leave your product matters as much as how they join. This article challenges the friction-heavy cancel...
Context
I was standing in the main square on Halloween night, dressed as a witch, trading homemade cookies for app downloads....
AI bias
On AI personas and bias (2020)...